Returns and Refunds Policy

Last updated: May 2026

At ElectrifyU, our goal is to provide you with the highest-quality education to help you master the NEC and obtain your license. We understand that circumstances can change, which is why we have designed a transparent and fair returns policy.

By purchasing any of our courses, mentoring programs or digital products, you accept the terms of this policy.

1. Satisfaction Guarantee for Online Courses

We offer a satisfaction guarantee of 7 calendar days from the date of purchase or the formal start of the course (whichever comes first).

  • How to request it: If during this period you feel the program does not fit your needs, you must send an email to contacto@electrifyu2.com requesting cancellation and a refund, briefly explaining the reason (this helps us improve).
  • Fair use condition: To prevent abuse of the platform, the refund will only be valid if the student has not completed or viewed more than 20% of the recorded lessons of the course and has not attended more than one live class.

2. Exceptions and Non-Refundable Products

Certain products and services, due to their nature, are not eligible for returns or refunds:

  • Digital books and PDF Guides: Once the purchase is made and the download link is sent, no refunds will be issued under any circumstances, as the product is considered permanently delivered.
  • Personalized Tutoring or One-on-One Classes: If you book a 1-on-1 coaching session and it has already taken place, the service is considered rendered and is non-refundable.
  • Late requests: No refund will be processed if the request is received after the 7 days stipulated in the guarantee.

3. Cancellation or No-Show for Live Classes / 1-on-1 Coaching

If you purchased a scheduled individual or group personalized coaching session:

  • Rescheduling: You can reschedule your session at no cost by giving at least 24 hours’ notice.
  • No-show: If you do not attend the scheduled session without prior notice, the class will be considered delivered and you will lose the right to reschedule it or request a refund.

4. Installment Payment Plans (Monthly Payments)

If you purchased a course through an installment payment plan (monthly payments):

  • You can request the cancellation of future payments by giving at least 3 business days’ notice before your next billing date.
  • When you cancel your subscription or payment plan, you will immediately lose access to the study platform, course materials and live classes. Payments made before cancellation are non-refundable.

5. Refund Process

Once your refund request is approved, we will process the payment immediately.

  • The money will be automatically returned through the same payment method you used to purchase (Stripe, PayPal, credit/debit card).
  • The time it takes for the money to appear in your account depends solely on your bank or the payment gateway, and usually takes between 5 and 10 business days.

6. Changes to This Policy

ElectrifyU reserves the right to modify this Returns and Refunds Policy at any time to adapt it to legislative or commercial developments. Changes will be published on this page immediately.